By the end of this course, you should be able to:

  •   Understand the concept of a team, and how to monitor success.
  •   Explain the four phases of the Tuckman team development model.
  •   Understand the three types of teams.
  •   Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing).
  •   Understand the benefits and disadvantages of various team-building activities.
  •   Describe several team-building activities that you can use, and in what settings.
  •   Follow strategies for setting and leading team meetings.
  •   Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems.
  •   List actions to do -- and those to avoid -- when encouraging teamwork.